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Credits

About Raj

Making Usable Websites Introduction Print Vs. Web A comparison Reading on the Web Writing for the Web Color Usage Heuristics and Metrics Things to avoid Conclusions Related Links 1. Jakob Nielsen's Website Usable Information Technology 2. WebDesignClinicA good resource site 3. Customer in sites.Customer friendly sites. 4. Design better Web Sites 5. Collection of ResourcesFor Web Designers 6. Global TrendsProvides stats for different items related to WEB 7. Counter for your WEB Site 8. Web Authoring Resources To assist you.

Heuristics and Metrics

• Heuristics
  • Speak the user's language
  • Be consistent
  • Minmise the user's memory load
  • Build flexible and efficient systems
  • Design aesthetic and minmalist systems
  • Use chunking (short documents, single thought)
  • provide progressive levels of detail
  • give navigational feedback
  • don't lie to the user

• Metrics (the weightages may vary from site to site)
  • Task Time (the number of seconds it took users to find answers for specific questions about the content)
  • Errors
  • Memory (normal : 5-9 chunks; web : 2-3 chunks)
  • Time to recall site structure
  • Subjective Satisfaction

Things to avoid